Yours, not a generic one.
It answers the way you told me you answer. Your services, your areas, your rules about pricing and emergencies. Not “may I take a message.”
For the owner who can’t pick up because they’re doing the work
You’re on a roof. The phone rings. Voicemail.
Nobody leaves a voicemail for a plumber anymore. They hang up and call the next listing. The call you missed at 2:15 was a water heater, and by 2:20 it was somebody else’s water heater. I fixed that for my own practice first.
What happens when you can’t pick up
I swapped voicemail for this. When I’m with a client and the line rings, an assistant picks up, says what I’d say, asks what the job is and where, and either books it or promises a callback window.
By the time I’m back at the truck I have a text: the name, the number, what they need, when they want it. The whole call is in my login, recording and all, in case I want to hear exactly how they said it.
If somebody says it’s an emergency, or they want a person, it sends the call straight to my cell. It knows what it isn’t.
It runs on two businesses right now, mine and a landscaper’s. No agency around here offers it. It’s part of the system, not an add-on.
Under two minutes. There’s a sample call in the login I’ll play you.
The problem
The call you missed went to the next listing. Every time.
You’re under a sink, or on a ladder, or in a trench, which is the whole reason you have a business. The phone buzzes in your pocket. You’ll call back at lunch. By lunch the homeowner has called three listings and booked the first one that picked up, and yours is the one that rang six times.
Voicemail doesn’t help. Nobody leaves one, and when they do, you’re calling back into a job that’s already sold. An office manager helps, if you have one and she isn’t on the other line. An answering service reads a script and gets the trade wrong.
So the call you paid for, with the site and the listing and the ads, lands on a phone that can’t be answered by the person it’s meant for. That’s the leak.
The phone rang. That was the easy part.
2:15The call you missed. By 2:20 it was somebody else’s job. There’s no number for how often it happens, because the missed call never shows up anywhere. That’s the point of logging it.
What I built instead
An assistant that answers the line the way you would, and tells you what happened.
It picks up when you can’t. It says who it is up front, asks what the job is and where, offers a time if you’ve given it your calendar, or promises a callback window if you haven’t. Then it texts you the summary and writes the call into your login with the recording and a transcript.
It only quotes prices if you’ve told it which ones. If the caller says emergency, or asks for a real person, it transfers to your cell. If you’re on a job and want nothing to come through, it takes everything and you deal with it at lunch, with the details already written down.
Two businesses run on it today: a landscaper and my own massage practice. I’ll play you a real call on ours.
How it works
You keep your number. The assistant sits behind it.
Setup is mine to do. You tell me how you’d answer; I teach it that.
I learn how you answer
Services, areas, what you say when someone asks “how much,” what counts as an emergency for your trade, which hours you take calls yourself. That becomes the script.
Your number forwards when you don’t pick up
Or a dedicated line, if you’d rather keep your cell private. Either way the caller sees your business, not a call center.
It takes the job, not just a message
Name, number, address, what’s wrong, when they want it. If you’ve shared a calendar it offers a slot; if not, it promises a callback window you set.
You get a text within the minute
The summary, on your phone, while you’re still on the ladder. Call back when you can with everything already in front of you.
Every call lands in your login
Recording, transcript, what was booked, what needs a callback. The same login as your scoreboard and your leads page, so a call becomes a lead without you typing anything.
What it costs
Included in the local-search system. Not a separate fee. The site and the listing exist to make the phone ring; this makes sure somebody picks up.
Why this isn’t an answering service
It knows your trade, and it writes everything down.
Every call, with the recording.
An answering service hands you a sticky note. This hands you the call: what they said, what was booked, and a text before you’re off the ladder.
Part of the system.
No per-minute bill, no separate subscription. It’s one of seven things I run for you, measured on the same number: calls that turn into booked jobs.
The 30 minutes
Here’s exactly what happens on the call.
- I pull up your site, your Google listing, and any ads you’re running and go through them with you live. Nothing to prepare.
- I show you what I’d fix first and what it would change for your company. I’ll play you a real call from my own line and show you the text that came out of it.
- We both know by the end whether it’s a fit. If it isn’t, you leave with the list and I’ll tell you who to call instead.
Keep reading
This is one piece of the system.
Book 30 minutes
Pick a time. I’ll bring your site up when you join.
Pick a time on my calendar
- 30 minutes on Google Meet
- Monday to Wednesday, 10am to 2pm Eastern
- You’ll get the link by email right after you book
If this month’s two spots are spoken for, the call still happens and you can join the waitlist.