You have four trucks and a dispatcher, and you have never once had a slow February. When the pipes freeze, the phone does not stop. The problem is not the phone. The problem is that the company with the radio jingle gets six calls for every one of yours, and his guys are not better than yours.
So you signed with a regional agency. Nice office two counties over, a sales team that knew the words. $2,800 a month plus ads. They put you on “plumbers near me” at up to $73 a click, ran a tracking number, and sent a report every month with a lead count. The lead count was impressive. Your dispatcher, who answers every one of those calls, could have told them half were wrong numbers, parts reps and people asking if you were hiring.
This February, when 1,900 people across Berks typed “plumbers near me,” you checked. The map pack showed the jingle guy, a franchise, and a two-truck outfit from Shillington. The agency said the map pack was “a longer-term play” and offered to add a budget for “drain cleaning.”
Five seconds. That is how long the site they built takes to load on a phone, and the homeowner standing in an inch of water is not waiting for it. The two-truck outfit loads in two. Run yours through the check at the top; it takes thirty seconds.