The first cold snap in January is your Super Bowl. The no-heat calls start at 5am, you run four techs until nine at night, and the customers you save that week become the maintenance contracts and the $5,000 to $11,000 replacements for the next decade. July is the same story with the AC.
Two years ago you signed with a national HVAC marketing outfit. They had a booth at the trade show and a case study from Phoenix. $3,000 a month plus ads. They put your dispatcher’s number on a call-tracking line, ran ads on “hvac companies near me” at up to $88 a click, and sent a report with a “lead count” that included every wrong number and every parts supplier.
Last January, in the cold snap, you noticed the company with the big yellow trucks was in the map pack for your town and you were not. You called the agency. They said the map pack was “algorithmic” and suggested a bigger ad budget for the season.
Here is what nobody measured: your site takes six seconds to load on a phone. The homeowner in a cold house does not wait six seconds. The yellow trucks load in two. Check yours — thirty seconds, top of this page.