You are a master electrician with two trucks and a reputation with every GC in the county. Residential service is your bread and butter: panels, EV chargers, the dead outlet in the kitchen that turns into a rewire. It is steady work — electricians do not have a season — and that is exactly why the guy above you on Google matters. He is above you every month.
You hired an agency because the franchise outfit had one. They built a site with a stock photo of a guy in a hard hat, put you on ads at $11 to $42 a click, and set a tracking number. The monthly report had a graph and a lead count. Your office manager, who answers the phone, could not match the lead count to anything in the schedule.
Last month you searched your own town from your truck. Map pack: the franchise, a one-man shop from Mohnton with 140 reviews, and a company you have never heard of. You were on page two, under a directory site. The agency said local rankings were “volatile” and suggested a review campaign, at extra cost.
Here is what nobody measured: the site takes six seconds to load on a phone. The Mohnton guy’s loads in two and has a call button above the fold. Check yours — thirty seconds, top of this page.